Privacy notice

What we collect

Most pages on this site can be read without sending us your name or contact details. You may browse the seasonal guides, the full review, room notes and planning pages without making a request.

When you use the room-request form, we collect the details you choose to provide so that a booking enquiry can be handled. That normally includes your name, email address, phone number, travel dates, number of guests, room preference, and any note you add about the season, event or stay you are planning.

If you mention a special requirement in the free-text field, we will receive that too. Please do not include information that is not needed for a hotel-room request. For example, if you need an accessibility-related note passed along, keep it to the practical room or arrival need rather than sending medical history.

We also receive basic technical information through the ordinary operation of the website, such as pages visited, device and browser information, referring page, and approximate interaction data. This helps us understand whether readers can find the request a room form and whether the site is working as intended.

How we use Google Tag Manager

This site uses Google Tag Manager to help measure conversions and site use. In practical terms, that means we may measure whether a reader arrived on the site, viewed planning pages, opened the request page, or submitted a room enquiry.

We use this measurement to understand which pages help readers plan a stay by date or season. For example, it may show that a reader moved from winter at the falls to rooms, or from a show-planning page to the request form. We use that information to improve page layout, keep the booking-request path clear, and assess advertising or referral performance.

Google Tag Manager is a tag-management tool. The tags it controls may set or read cookies or similar technologies, depending on your browser settings and the configuration in place at the time of your visit. You can restrict cookies in your browser. Some measurement may then be reduced or unavailable, but the editorial pages should still be readable.

We do not use this site to provide online gambling. We do not process wagers, casino accounts, casino rewards accounts or gaming-floor access through this website.

Google Maps on this site

The getting-there page shows an embedded Google Maps map of the resort, and the home page shows one only after you press its button. When the map loads, Google receives your IP address and may set cookies under Google’s own privacy policy; we receive nothing back about how you use it. Route and “open in Google Maps” links simply open Google Maps in a new tab. If you would rather not load Google content, skip the map and use the written directions.

Why we use your information

We use room-request information for the purpose you expect when you send it: to respond to your enquiry and to pass the request to the hotel or a booking partner that can help fulfil it. The request may include your dates, room wish, contact details and any relevant planning note you supplied.

We may also use your information to follow up on the same request, correct an error, confirm that a message was received, or keep an internal record of how the enquiry was handled. If a booking is later confirmed through a hotel or booking partner, we may use the request record to reconcile commission, as described on how this site earns.

We do not sell personal information. We do not share your room-request details with unrelated advertisers. We do not use your request to create a casino account, a loyalty account or a gaming relationship.

If you contact us about an article, a correction, access to your information, or deletion of your information, we use your message to reply and to keep a reasonable record of the request. Editorial pages may refer readers to the resort’s official website for current calendars or booking pages, but this site remains independent of the resort, OLG and Mohegan.

Who receives a room request

Room requests are stored on the publisher’s systems and are shared only as needed to deal with the request. That means the details may be sent to Fallsview Casino Resort or to a booking partner that is able to check availability, respond to you, or complete the hotel-reservation process.

The hotel is Fallsview Casino Resort, 6380 Fallsview Boulevard, Niagara Falls, Ontario. The resort is owned by OLG and operated by Mohegan, by secondary sources. If your enquiry moves from this website to the hotel or a booking partner, that organization will handle its own reservation process under its own privacy terms.

We may also use service providers that host the site, store request records, deliver email, maintain security, or provide analytics and conversion measurement. These providers are expected to handle information only for the services they provide to us.

We may disclose information if required by law, to protect the security of the site, to investigate misuse of the request form, or to respond to a lawful request from a public authority. We do not disclose personal information more broadly than needed for those purposes.

Retention, access and deletion

We keep room-request records only as long as reasonably needed for the booking enquiry, follow-up, accounting, dispute handling, fraud prevention, site administration and legal record-keeping. The exact period may vary depending on whether the request became a confirmed stay, whether there was a support issue, and what records are needed for business or legal purposes.

You may ask to access the personal information connected with your request. You may also ask us to delete it, subject to limits that apply when we must keep a record for legal, accounting, security or dispute-resolution reasons. If deletion is not possible in full, we will explain the reason in plain language.

To make an access, correction or deletion request, contact the editor at the email address shown in the site footer. Include the name and email address used in the request form, and enough detail for us to find the record. Please do not send identity documents unless we specifically ask for information needed to verify the request.

We aim to handle privacy questions carefully and without unnecessary delay. If you are planning a stay, you can still use the editorial pages, such as rooms and suites, without sending a room request until you are ready.